Privacy Notice
Your privacy and health information are important to us.
Monroe Pharmacy is committed to protecting your personal information and health information. This Privacy Notice explains how we collect, use, disclose, and safeguard information when you visit our website, submit online forms, or use our pharmacy services.
Some information we collect may be considered Protected Health Information under applicable healthcare privacy laws, including HIPAA.
1. Information We Collect
Personal Information
- Name
- Phone number
- Email address
- Mailing address, if provided
- Date of birth
Health and Prescription Information
- Medication name
- Prescription or RX number
- Pharmacy transfer details
- Prescriber or doctor information
- Health-related information you voluntarily provide
Website and Technical Information
- IP address
- Browser and device information
- Pages visited on our website
- Cookies or similar website technologies
2. How We Use Your Information
We may use your information to:
- Process prescription transfer requests
- Provide pharmacy services
- Respond to questions submitted through our website
- Communicate with healthcare providers, pharmacies, or insurers when needed
- Maintain required pharmacy and legal records
- Improve our website and services
- Protect against fraud, misuse, or unauthorized access
- Comply with applicable laws and regulations
3. Protected Health Information
When information identifies you and relates to your prescriptions, healthcare, medication history, or pharmacy services, it may be treated as Protected Health Information. We use and disclose such information only as permitted or required by law.
4. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information, including:
- Secure website transmission using HTTPS/SSL
- Restricted access to authorized pharmacy personnel
- Confidential handling of prescription and health information
- Secure storage and access controls
- Staff awareness of privacy and confidentiality obligations
No internet-based system can be guaranteed to be completely secure, but we take privacy and security seriously.
5. Sharing of Information
We do not sell or rent your personal information or health information.
We may share information only when necessary, such as:
- With pharmacies to complete prescription transfers
- With healthcare providers involved in your care
- With insurance or payment-related entities, when applicable
- With service providers who help operate our website or systems
- When required by law, regulation, court order, or government request
- To protect patient safety, pharmacy operations, or legal rights
6. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve website functionality, understand website usage, and enhance user experience. You may disable cookies through your browser settings.
7. Data Retention
We retain personal and health-related information only as long as necessary to provide pharmacy services, respond to requests, maintain business records, and comply with legal, pharmacy, and regulatory obligations.
8. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your information
- Request correction of inaccurate information
- Request restrictions on certain uses or disclosures
- Request confidential communications
- Request a copy of certain health information
- File a privacy-related complaint
To exercise your rights, please contact us using the information below.
9. Children’s Privacy
Our website is not intended to collect personal information from children under 13 without appropriate parent or guardian consent. If we become aware that such information has been collected without proper consent, we will take appropriate steps to delete it.
10. Data Breach Notification
If a privacy or security incident occurs involving protected information, we will take appropriate action and provide notifications as required by applicable law.
11. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Notice or how your information is handled, please contact us:
Monroe Pharmacy
Email: contactus@monroepharmacy.org
Phone: 360-926-0391
